Shipping policy

Last Updated: September 30, 2026

This Shipping Policy explains how C. Monet processes, ships, tracks, and handles orders placed through our website.

1. Order Processing

Orders are generally processed within 3 business days after payment and order verification.

Business days do not include weekends or public holidays. Processing may take longer during holidays, promotions, product launches, or other periods of high demand.

After your order ships, you will receive a shipping confirmation email containing the available tracking information.

2. Shipping Availability

Available shipping destinations and delivery services are displayed during checkout.

We currently offer domestic and selected international shipping. If shipping is unavailable for your destination, you will be notified during checkout.

3. Shipping Rates

Shipping charges are calculated at checkout based on:

  • Delivery destination

  • Package weight

  • Available carrier service

  • Selected shipping method

The complete shipping cost will be displayed before you submit payment.

4. Estimated Delivery Times

Estimated delivery times after order processing are:

  • Domestic orders: approximately 3–7 business days

  • International orders: approximately 7–21 business days

These delivery periods are estimates, not guaranteed delivery dates. Delays may occur because of carrier operations, customs processing, severe weather, incorrect address information, or other circumstances outside our reasonable control.

5. Order Tracking

When tracking is available, a tracking number will be sent to the email address used during checkout.

Tracking information may take approximately 24–48 hours to become active after the carrier receives the shipment.

6. International Orders, Customs and Duties

International customers may be required to pay customs duties, import taxes, handling charges, or other fees imposed by the destination country.

These charges are not included in the product price or shipping cost unless clearly stated during checkout. The customer is responsible for paying applicable customs duties and import fees.

Customs processing may also affect the estimated delivery time.

7. Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you need to change your shipping address, contact us within 2 hours of placing the order. We cannot guarantee that an address can be changed after processing or shipment has started.

If an order is returned because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply before it can be sent again.

8. Shipping Delays

Carrier delays can sometimes occur after an order has shipped. Please review the tracking information first and allow any additional time shown by the carrier.

If your tracking has not updated for an extended period, contact us so we can help review the shipment status.

9. Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please:

  • Check around the delivery location

  • Ask household members, neighbors, or building management

  • Review any delivery notice or photograph

  • Contact the shipping carrier

You may also contact us for assistance with opening a carrier investigation. A delivered tracking status does not automatically qualify an order for a refund or replacement; each case will be reviewed using the available delivery information.

10. Lost Packages and Risk of Loss

Responsibility for an order remains with C. Monet until the shipping carrier confirms delivery to the shipping address provided during checkout.

If a package is confirmed lost before delivery, please contact us. We will work with the carrier to investigate the shipment and provide an appropriate resolution based on the investigation, this policy, and applicable law.

Responsibility does not transfer merely because the package has been handed to the shipping carrier.

11. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, contact us within 48 hours of confirmed delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the item

  • Photographs of the packaging and shipping label

We will review the information and explain the available replacement, refund, or other resolution.

12. Order Changes and Cancellations

To request an order change or cancellation, contact us within 2 hours of placing the order.

We cannot guarantee changes or cancellations after processing has started. Once an order has shipped, it will be handled under our Refund Policy.

13. Returns and Refunds

Shipping-related return eligibility, return instructions, and refund conditions are explained in our Refund Policy.

Original and return shipping charges will be handled according to that policy and applicable law.

14. Changes to This Policy

We may update this Shipping Policy when our shipping services, carrier arrangements, or business practices change.

Any changes will be published on this page with a revised Last Updated date.

15. Contact Information

For questions about shipping, delivery, tracking, or an existing order, please contact us using the following details:

Business Name: C.MONET by Cierra Monet Atelier
Email: admin@cierramonet.com
Business Address: 115 Broadway, 5th Floor, New York, NY 10006, United States
Phone Number: +1 646-895-6807
Contact Page: https://cierramonet.com/pages/contact